Josh

Oct 15, 2020

Costly and underwhelming

We were evacuated a few days early but the time we spent at Phoenix V 706 definitely had a few issues. Upon booking, we were told there was an assigned space in the garage and upon arrival the garage was under construction so parking was an issue at times. Check in was pretty straight forward and getting to the room was simple enough. There was no satellite service for tv the first day, only an explanation of hoping to have it fixed soon (which was the next day). Make sure you get the wifi password from the front desk before heading upstairs. In the room, the kitchen is great and well stocked minus the ice maker. The lever sticks and you must continually turn the ice maker back on. The guest room was fine and the condo was quiet. The quilt in the guest bedroom closet was unfolded and wadded up in a black trash bag so we had no idea if it was clean or not. The living room was fine and the master bed is quite firm but slept ok. However, along the edge of the bed frame is packed with dust and a few goldfish crackers. The sheets were gritty feeling from sand, but not to the point where they felt dirty..just unnerving. The small fan in the master is broken. Master shower had some mildew that we cleaned up and both showers hold water instantly while you're in there. Floor was mostly clean but walking near the balcony door would leave your feet black. There were a couple of pieces of tape along the balcony wall that said "wet" which I assume was from the hurricane and there was a bit of a musty smell near the wall but not bad. The balcony lock from the living room broke on day 2 and a promise to have it fixed on day 2 turned into a repeat request and being told they weren't going to send anyone to look at it because they didn't have the part to fix it. The splash pad had hurricane damage which is understandable, but the pools are great and the beach and view is phenomenal, I just won't be in a rush to try the Phoenix V again.