Nicola

Apr 23, 2018

If I could give zero stars I would, dodgy as hell don’t use them

If I could give zero stars I would, my daughter and 4 friends rented an apartment, there was no concierge, and the safe also did not work in the room, girls went out came back it wasn’t until the next morning all their money was missing, clearly no signs of break in! They spent the last day in the police station, they weren’t even prepared to check cctv it help 5 young girls, but had the nerve to charge them 20 euros to let them back in the room as something was forgotten, what place tells you to leave the keys in the room when you leave, they must also have a spare set for when your out too! UPDATE When I called the company they told me they would update me they sent a response they wouldn’t do anything until a police report was made which it was, but can you believe they didn’t look at cctv, the door was locked, it can’t be double locked from outside, but check other reviews on how this company take money from people when there is no check out process and charge people for breakages etc and yes I am going on as many reviews on sites there is to let people not to deal with them. Readers please note they stated that the girls didn’t lock the door properly, if we apply some common sense due to no check out process and you have to leave the key in the room, why would my daughter have to pay them 20 euros for locking herself out, this clearly shows the doors locks behind them, absolute idiots and they clearly thinks their potential customers are too.