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Customer service needs improvement
Ordered begin April. On the website it says delivery between 4 to 5 working days. Once ordered you get a mail confirming your "Pre-Order". No definition as to what this means. Two weeks later no delivery confirmation so e-mail them. Here they reply quickly refering that I have a "Pre-Order" and delivery is due in the 3rd week of April. 30/04 no updates. No delivery received. I read complaints from several people that they wait a long time for their orders (sometimes months) online. Apparently there is a massive stock issue... E-mail again. They offer me a refund that was on my account on 03/05. If only their delivery was as promised initially on their website or as fast as their refunds. Definitely need to improve on customer service. *mention stock issues on website would be a good start. *give a clear definition of a "pre-order" and expectations *update the delivery terms on website until stock issue is solved *proactively contact customers informing of delays instead of having the customer wait with no information, or wait for the customer to complain.