Gate 1 Travel
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Horrible entity - do not book travel with them
We booked a cruise through Gate 1 travel for April 2020. Because of Covid, we were not able to take the trip. We wanted a refund and the Dept of Transportation helped us to start the process of the refund. The airline tickets were booked through Gate 1 for Air France/Klm. Air France says they refunded the $5600 owed us to Gate 1 on November 28, 2020. Numerous calls to Gate 1 have resulted in “we don’t see the refund money”. I asked them to call Aur France since it was good customer service for them to speak to their business partner and they just keep hemming and hawing about not seeing the refund, if Gate 1 were any legitimate travel agency, they should have a direct contact with Air France and Gate 1 should make it their responsibility to help their customers to get the refund. They have not helped at all. We were avid travelers and have never had such an uncooperative dealing with a travel agency. DO NOT book anything with Gate 1 - they are not a legitimate business since they can not help you should unforeseen circumstances occur. They do NOT stand behind their customers.