Bank of England
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Worst experience I’ve ever had
Worst experience I’ve ever had. Everything was fine in the beginning. Of course, everybody has integrity when things are going fine. The night before my closing literally 10 hours before I was supposed to sign the paper I got a call from them saying I may not be able to sign on that day because of a mistake they made. Mind you, at this point everything was already packed up and I was sleeping in a hotel room. This was on a Friday and they said I wouldn’t be able to get in until Monday. I ended up signing at about 5 o’clock on Friday instead of 9 in the morning. A week before that, the insurance company that they told me to use decided they weren’t going to insure me so I had a week to find insurance. Luckily, my realtor came through with a company. About a month after signing my paperwork, I received a call from my insurance company stating that the Bank of England did not pay my insurance and it was going to be canceled. They requested payment three times and was denied. After calling Nick, one of the people that work there, his response to me was maybe the check got lost in the mail. And that the insurance company didn’t call him directly so it wasn’t his fault. My insurance was about to be canceled because they didn’t pay it and it wasn’t their fault? Later got a call from the area manager, Daniel, who stated it was corporate’s fault and not their fault. I guarantee you if my house would’ve burnt down and I had no insurance Bank of England would still wanted their money. That’s how these people operate. No integrity, accountability, or responsibility. I would not recommend them to anybody . Go with a bigger mortgage company that actually knows how to operate and does business right. Not just out to take money and then forget about you. Very sad situation.