Budget Car Rental Ireland
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The worst experience with a car rental…
The worst experience with a car rental company We were supposed to pick up a rental car with Budget in Dublin on Friday @ 5.30pm and the man behind the counter was the worst customer service representative I've ever had to deal with. We have booked with many different car companies previously including budget and have always done the same thing my partners books and pays for the car and I pay for the insurance when we get there. We've never had an issue before including with BUDGET themselves in Dec 2023 in Kerry. The name is always just changed and we HAVE had brilliant experiences and never had any issues before. The man behind the counter was definitely having some sort of bad day and was ignorant and awkward from the minute I walked up to the counter. Including whispering with the other representative next to him about myself. Both staring and trying to be intimidating. Now I would absolutely would have given him the benefit of the doubt if it wasn't for the poor man behind me that also had issues. The man basically was a 'not my issue' kind of vibe and had nothing in him to try and just help. It was very easy to change the name over and when I rang Saturday morning to complain the man on the phone agreed it could have been just changed and they get it all the time. But he refused blank to help and we were told we couldn't have the car. so we had to hire another car from SIXT who were incredibly helpful. This situation was explained to both them and ENTERPRISE who both agreed he was just being difficult and to be frank an arse to every customer. Both said they all get it and names are just changed over as they have to separately input names for insurance anyway so it makes no difference. Would never use BUDGET again because off it.