Pure Electric UK
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Best scooters and good experience sorting a issue
I purchased a pure air 3 in July 2023. This was my 2nd pure scooter as I had the pure go for over 3 years with no problems. My pure air arrived everthing was great, the scooters are really sturdy and well put together, great on hills and fun to ride. The new tyre design is also great as on my previous scooter id get flat tyres and need to change the inner tube. The air 3 doesnt have inner tubes! In October I had a issue with the scooter cutting out when I turned the handlebars. I contacted Pure, dealt with Samantha who was amazing! Really helpfull and quick to reply. She arranged it to be repaired under warranty no problem. They collected my faulty scooter to take it to be sorted. It was meant to be 10 day turn around but they are busy so was taking longer. At 15 days I was getting upset as I use my scooter Daily. I contacted Samantha who was very apologetic and she arranged a brand new scooter to be sent to me. As the Pure Air 3 was out of stock, I recieved the Pure Air Pro. This company is great, ive been riding a pure scooter for years and I wouldn't think of getting one from another manufacturer. Even though I was without my scooter for a few weeks (which I hated), im more than happy with the outcome. Special recognition to Samantha in customer service who is amazing 👏🏾.