US Water Systems Inc
View company profile →
Not perfect, but what is today?
Just finished my install 11/25/24. Everything is working great - filter system (both the floor and ceiling-mounted units), and softener. Glad to support an American company and American products (well, at least some of them are). 3 things sent my blood pressure sky high - first was a leak out of the plastic ceiling-mounted filter housing, & at the copper MPT to sweat outlet fitting I used. This isn't my first rodeo, so I'm fairly certain it wasn't installer error. O-ring on housing was lubricated with supplied silicone grease, housing was tightened snug with the supplied wrench - the copper outlet fitting was wrapped 3x with teflon tape, coated with a heavy dose of Grrip thread sealer, and tightened as much as I dared in a plastic housing. Soldering was done to fitting prior to install, and the rest were a good distance away, plus wet rags were wrapped around the outlet fitting to be safe. Still has a very small leak - about 1 drip every 30 seconds or so at 50 PSI. It is small enough that it may "self-heal" with minerals in my well water in time. I had a similar problem with their reverse osmosis filtration setup. That was an even smaller leak that did self heal with some help from Grrip thread sealer on the plastic 90° fitting. The 2nd and most infuriating thing was the wrong sized decorative "metal" (coated plastic) wrap on the water softener. The one on the floor-mounted filter was perfect - no seam, and fit nice. The one for the softener was at least 1/4" too large for the diameter of the filter, requiring cutting a trim piece off along with 1/4" of material, and Gorilla tape to hold the seam together - only then would it fit down inside the plastic base. Aggravating, especially since I was also installing a well tank and re-plumbing the whole works! My patience was thin. I would have left it off but there's a window nearby, and I didn't want UV attacking the plastic housing with time. Maybe equally infuriating was the media for the softener. Made in China, and I knew that the second I attempted to pour the media out the spout molded into the plastic bag. This thing was so butchered I couldn't hardly get any product out of the bag and into my softener! I ended up having to chop the thing off, which then allowed too much product to flow too quickly, spilling over the side of the supplied plastic funnel. Man!! What a mess! A few parts of the directions seemed to be outdated. Might be a problem for a newbie or 1st-time installer, but I recognized that my unit had push-connect fittings for the brine line rather than the brass nut / ferrule / line insert shown in the manual. There were 1 or 2 other things that I can't recall that didn't match up - not a huge deal with the internet for most people. Other than that, it seems to be working. Time will tell. I've had their reverse osmosis system hooked up in our kitchen for the past 6+ months with zero issues so far. The app is great, EXCEPT that you cannot adjust the regeneration time to the minute - only to the hour! The 21 year old unit I replaced even had this feature! What the heck? Should be a simple fix with an update I would figure. Please do that!!