LE
Lebara Mobile (UK)
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Lebara Roaming Glitch Fixed After Escalation
Had a frustrating data roaming issue in Prague with my Lebara SIM—stuck on EDGE despite it working fine before. Customer service walked me through various fixes (APN tweaks, network resets), but it only resolved after escalating to the tech team for a backend reset. Shubham Suryawanshi was helpful and followed up promptly, though it felt a bit cheeky when he mentioned expecting a “positive review” on the call. Overall, glad it’s sorted—decent support, but could do without the nudge. 4/5 stars.