Frank Mobile
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SLACK & DISSAPOINTED, SCAM
I have recently purchased a phone through Frank, and was stoked that it had express shipping. I got my tracking number Thursday 14/03 and later looked that express shipping is classified as 1-3 business days. I checked the tracking on the Friday, Monday and Tuesday and it still hasn't left the warehouse, I have lodged a complaint with AusPost, however they can also not help as it is not even with them. It has now been 4 business days (and a whole weekend) and no movement on the delivery. I have contacted Frank mobile, and they keep resending me my tracking number and link, with no progress, or update. Still haven't had any progress or update on where the item is. UPDATE- phone has arrived but not after 5 phone calls after not receiving the phone for a week, they had claimed the phone had been sent and the shipping just hadn’t been updated. I then demanded that they stay on the phone until the issue was fixed and promptly after this they then proceeded to say that they actually did not have the item I purchased in stock after reassuring me that it had been sent ( so in fact nothing had been sent for over a week, I’m not sure why this wasn’t just stated when the purchase was made?) They then said they would send out the next best one which was a different colour but it did have more storage, and then was received in a timely matter after the issue was fixed. However it could have been fixed the day the item was purchased instead of 8 days after purchase