Parker & Sons
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Parker and Sons: "Emergencies Are Us on a Daily Basis" - forget appointments people had actually SET UP!
Parker and Sons schedules "emergencies" as part of their daily schedule. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. I was told I was the next customer in a 2 to. 6pm time frame. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. Frankly, this is lousy customer service. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. Why bother even to schedule in advance? Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. I think it would actually get somebody to my home faster.