Sathish Kumar

No complaints

Volet roulant sur mesures 2500/2500 au…

Excellent company to deal with Staff…

I've been dealing with DJI Support…

I've been dealing with DJI Support since Feb 17 over a serious issue where my drone crashed after a sudden and abnormal battery drain (from 39% to 11% in under 3 minutes). Despite 50+ email exchanges, DJI continues to avoid responsibility. They refuse to provide any official battery performance report for real-world conditions, especially in wind—even though they use these as the reason for denial. When asked for test results or worst-case flight endurance, they admit no such data exists, yet still deny warranty. DJI advertises 34–39 mins of flight time, but those are lab-only numbers. No real-world disclosures. Their final reply says the decision "cannot be changed" without any proof. This has been a frustrating and time-wasting experience, with copy-paste responses and no escalation path. Be cautious if you expect post-sales support or accountability from DJI. ------------------------>>>>>>>>>>>>>------------------- [UPDATE: 7 Days Later] Still no response from DJI despite saying they’ll follow up on this review. This matches my ongoing support experience—slow and generic replies. My issue is still unresolved. Disappointed.