Ingrams Water & Air
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Ingrams was great to work with
Ingrams was great to work with. I bought a Mr. Cool mini-split and the condenser was delivered by UPS upside down and damaged. Ingrams promptly handled the problem and sent a replacement and picked up the damaged condenser. I installed the mini-split and could not get the heat to work. I received help from Mr. Cool's technical support (it was not always quick to respond) but did respond to emails better than phone calls. We finally determined that the 2nd condenser was defective. Mr. Cool sent a replacement and I installed it and it works extremely well. I am happy with how Ingrams handled my purchase. Mr. Cool (not Ingrams) could use a few more technicians to respond to requests for help. I would purchase from Ingrams again and would recommend them to anyone.