RSD Travel
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Bad call RSD
We have had many holidays with RSD and been satisfied customers. I booked a holiday to Croatia for March 2023 to coincide with my birthday. I received a phone call from RSD saying that the date I had booked had been cancelled but I could choose either November this year or a week later than my original booking in 2023. I agreed to the later booking, even though it would miss the birthday. I was then informed that there would be an extra cost but not to worry because they had given me a discount of £35 leaving me with ‘only’ an extra £50 to pay. At this point I said “hang on, you are changing the date of my holiday; it is not particularly convenient for me but you expect me to pay you extra?” Yes was the reply. I asked the operator to check with a supervisor which he did and confirmed this was “company policy”. I asked for a manager to call me back. The Operations Manager did call me back. He not only reiterated that this was “company policy” but was extremely rude and condescending, mansplaining what a seasonal price increase was. I said I fully understood what it was but I hadn’t chosen a date later in the season, it was RSD requiring me to change my date to suit them. I asked him if he thought this was a good business decision, being willing to lose a good and long-standing customer for the sake of £50? He replied, that he would not respond to “emotional blackmail” What a staggeringly rude response! I was prepared to compromise up until that comment. I assured him that as I was cancelling the holiday and never travelling with RSD again, he would not need to worry about being emotionally blackmailed. Having since checked the original brochure again, I notice that it does not specify any March dates and has the whole of March 2023 marked as zero for a seasonal price increase. As is often the case, it is not the original problem, but the way they deal with it that defines a company. Bad call RSD.