IM

Il Martis

1Reviews
5.0
5 out of 5 stars

Reviews by Il Martis

5 out of 5 stars

Outstanding Service and Truly…

Outstanding Service and Truly Professional Experience – Thank You! We recently purchased composite cladding from this company, and I have to say — the entire experience has been one of the best we’ve had in a very long time. From start to finish, the team has been nothing short of exceptional. The sales staff on the phone were extremely professional, polite, and genuinely helpful. It’s rare these days to come across customer service of this calibre. There was a little confusion with our order — in my opinion, an error on their part — but what truly stood out was how they handled it. They took full responsibility, sorted everything out quickly, and ensured I had the correct parts to complete the job. What’s more, they did so without charging any additional postage or carriage fees. That level of accountability and care is something you don’t see often. I also want to say a very special thank you to the first delivery driver. When he arrived with our cladding, my son — who is autistic — offered to help unload the materials. The way this gentleman treated my son was beyond kind. He was polite, respectful, and incredibly reassuring. He complimented my son throughout, told him he was doing a fantastic job, and took the time to show him the best way to lift and carry things safely. This made such a positive impact on my son, who normally struggles with physical tasks. The delivery driver made him feel capable and proud — and for that, we’re truly grateful. The second delivery driver also deserves a mention for being polite and respectful, leaving everything neatly on the drive. Overall, I cannot recommend this company highly enough. Thank you so much for your professionalism, your kindness, and the way you went above and beyond. You’ve certainly earned our trust and appreciation. From the Martis family – thank you.