Mode Rentals
View company profile →
Understaffed and chaotic
Understaffed, not communicative. We called for the shuttle 6 times before someone answered. As it turned out, there was only one person working at Mode despite it being the middle of the high season in Queenstown. The shuttle driver - a young man who was incredibly kind and helpful - also turned out to be the person who did the rental agreement, inspected the car, took pictures of the car...because he was the only one working. I tried to extend my rental by calling Mode. After being put on hold for 3 minutes I was told they couldn't extend my rental, then told they would "check with management" and call me back. Never called me back. When I returned the car, the office was in utter chaos. Skip these guys and rent from a more reputable service.