Japan Crate
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This company is a SCAM!
There was no indication that my subscription was going to be renewed without letting me know ahead of time that my credit card would be charged. I received an email that my subscription had renewed on 2/27/22 while not having received the last two boxes from the 3 month subscription I had purchased. When I emailed them asking them for a refund on the renewal they claimed it was in the fine print that I had agreed to their terms and conditions that this would be renewed on my credit card, and that they could not refund me even though nothing has been prepared or shipped to me as of yet. This is predatory in nature and since they do not inform you ahead of time that they will be renewing this and charging your credit card, they lock you into the next purchase without an option of a refund as they claim you agreed to it when you signed up (which I did NOT). I would never recommend this company and will NEVER order from them again. I am now having to dispute the charge with my credit card company. Such a headache and not something I want to put my time and energy into. They should just refund me my money and move on. My order number is #4145448768 Update 3/18/22: I have yet to hear back from this company other than them telling me they won't refund my money for a renewal subscription I never agreed to. Why would anyone renew it if they haven't even received all the boxes from their initial subscription? They're trying to scam everyone out of their money. Save yourself the headache and hassle. DO NOT bother ordering from this company again. Their lack of customer service speaks volumes. The way they respond to everyone's Trust Pilot reviews doesn't even show they've provided proper resolution either. Never again! In addition, they can't blame their lack of proper response to supply chain issues due to Covid. That's on them!