Brett/Robinson Vacation Rentals
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Fabulous five
We have vacationed in gulf shores for many years. We stayed the past 2 years in the Phoenix gulf shores. The first year was fabulous and and everything was great in 702. In August of 2020, we stayed in room 302. We were the last to get checked in. We waited until 5 families checked in due to the fact that our condo was still getting cleaned. When we finally got checked in we were met by the cleaning inspector cleaning “thrown birthday cake from our tv”. We continues to get settled and went into two of the 3 bathrooms, only to find stool under the rims of the toilet. Obviously not cleaned. I proceeded to go to the front desk only to find that they were gone for the day. Luckily we found the security guard to call for assistance. About 2 hours later a young man came to the room to clean the toilets. Thinking we could settle in, my husband with his white Sox’s sat down on the couch, only for my son to ask him” dad your Sox’s are filthy”. I then took the mop and mopped the entire condo twice, including the bathrooms. What a vacation. I did go to the front desk the next day and was told that someone would contact us. I have written Brett Robinson right after we got home and I am still waiting for a response. When you spend this amount of money you would expect perfection or at least someone to contact you.