Hafod Renewable Energy Ltd
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Disgraceful customer support and service
I had solar panels and a storage battery installed at my property in 2021. The solar panels are great, I can't fault these. However, when the battery was installed the junction box was not installed correctly and subsequently the switch burned out. An engineer came and 'fixed' it with a temporary fix which he said would need to be done properly once a certain part came in. 12 months went by and the temporary fix was still in place. 6 months ago, the battery started switching itself off. Initially, the engineers visited and 'fixed' it - they just switched it back on. This would last maybe two weeks maximum and I would have to call again. They also made it so that the battery charged at night off the grid instead of the solar PV as was intended! More recently, I made an appointment for them to attend and they didn't show up - no email or phone call to tell me they were cancelling. After several attempts to get in touch another appointment was made for tomorrow - which they have also cancelled with no offer of an alternative date or request for me to call them to reschedule. This issue has been ongoing for SIX MONTHS with no resolution in sight. Extremely disappointing and I will be pursuing the matter further.