Booking.com
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Booking.com discriminates against disabled customers and ignores complaints
I have experienced repeated discrimination and lack of accessibility from Booking.com. Examples: Booking.com repeatedly ignored my complaints in chat and never responded after January 11, 2026. I informed them I am disabled and traveling with a service dog, yet the hotel tried to charge me extra fees and threatened to leave me outside. Booking.com did not intervene. I also had a serious issue with a flight booking (Gotogate / Israir), where customer service refused to rebook and kept sending the same automated message asking for a complaint form. The form is not accessible and requires printing. This is not a single incident — it is a systematic failure of Booking.com’s customer service and accessibility policies. I will escalate this to consumer protection and disability rights organizations if Booking.com does not respond.