Brett/Robinson Vacation Rentals
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Why are we getting a notice "HOPE" you…
Why are we getting a notice "hope" you enjoyed your visit....really we are due to check in March 1, 2019. Who is running this site and not checking dates for your loyal customers who have been coming there for many years. They must be idot's. Two week before we are to arrive you left a message for our reservation made a year ago that we were unable to stay at the Phoenix 7 1517 due to the decks will be closed off. Really short notice but you took it upon yourself to put us in an inside unit at the same rate. Now really does that make any sense to you and I'm sure you wouldn't be very happy either??? I spent or wasted a day on the phone trying to get moved to a different and comperable unit. Finally found someone that did help us but now we are nervous that when we get there something will be messed up by incompetent people that don't know what they are doing! I'm sure this won't be posted on your site as you stated in your lovely email. You should be embarrassed to send out stuff like you did to us asking for how our visit was. Well hoping we do have our month rental reservation which I have called and confirmed but with people like this makes us nervous. You really need to clean house with the people that are sending this email out!!