ID
iD Mobile
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Pay as you go customer
I was a pay as you go customer for some years but decided to leave on the 31st of May this year. I still had £16.15 credit on my account which ID Mobile assured me they would refund. After some weeks I contacted customer service who sent an email on the 23rd of June stating they would sort it out within 2 days. I have just contacted customer service complaints department as I have still not had my refund and they are saying that their accounts department will not refund my money. This is theft as far as I am concerned. So avoid ID Mobile is my advice.