Now Test
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Day 2 & 8 kit problems and NO support contact phone or real person responding to emails...
The review requires you to give the company at least one star. I would prefer to give none. This is why: Covid day 2 and 8 test kits purchased prior to return to UK as required. My Day 2 kit arrives on April 1st. All good. Except the instructions are convoluted and contradictory. It is like reading a primary school project. They mention using 'an app' to scan the sample barcode. No mention of the name of the app or any information in the instructions of where to get the app, so I searched on app store using 'Nowtest' and finding their (only) app downloaded it and discovered it only allowed for scanning QR codes NOT barcodes... Sent email to the support email address provided and received 'auto' response which includes a link to their 'common questions' page. Careful reading of this page lets me know that I need to use a browser based app and provides the link/URL. This URL was NOT in the instructions sent with the kit. So I managed to get my day 2 kit out by the evening of day 2... However I am still waiting for my day 8 test kit and it is past 4pm on day 7... Their information states I can track my package on the Royal Mail site using the tracking ID provided, but when I do this, I get the result that my package has been delivered! I also have not received my results for day 2. But at least I got my day 2 kit... My partner is still waiting for his. We ordered the tests together on the same day. He managed to procur a phone number for Nowtest from the 'government' caller (which we both get every day in quarantine), except the number does not work, there is no number provided on their website and the support email only sends back auto-replies - no human involved. This is an expensive waste of money with an extremely poor service and product attached.