West Shore Home
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If I could give zero stars
If I could give zero stars, I would. In August, we had our doors replaced by West Shore Homes, and shortly after, our 4-year-old floors began separating. Initially, we assumed the issue was due to cheap materials from the builder of our home. However, when we tore up the floors to replace them, we discovered water damage caused by water leaking under the new door. The water had even run down the wall into our laundry room. We reached out to West Shore Homes, and a manager came to inspect the damage. Instead of taking full responsibility, he tried to talk us out of replacing the subfloor. He assured us they would fix the damage, replace the laundry room floor, and even reimburse us for some of the flooring costs. However, they insisted that we pay for the flooring upfront and said they would only reimburse us after they approved what they were willing to cover. He also promised we would get a call back within 24 to 48 hours. That call never came. We followed up multiple times, only to be told again and again that we’d receive a callback. It never happened. Eventually, we contacted someone at corporate, who claimed they had more influence and even texted the manager directly on our behalf. Still, nothing—complete radio silence. At this point, it feels like we’ve been ghosted. When I tried to post a comment on their Facebook page about our experience, they blocked me. This isn’t our first issue with West Shore Homes. A few years ago, we had them install a shower. Since then, we’ve repeatedly dealt with mold issues. They’ve replaced the caulk three times, but this last time, they charged us for it. Now, we’re forced to dry the shower with a towel after every use just to keep the mold at bay—an exhausting task, especially since I’m disabled. Their complete lack of care or accountability has left us no choice but to involve an attorney. If you’re considering West Shore Homes, think twice. Their poor workmanship and abysmal customer service, particularly at their Louisville office, have caused us nothing but stress and frustration. Save yourself the headache—go with a more reliable company.