So Energy
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Complaints after an Erroneous switch are allowed, so please answer my emails
A `complaints manager` has NOT contacted me - you said "within 5 working days". Also, you sent me a link for the complaints email as I wish to add more info - (because you WRONGLY put my name and address on an account billing and address for a supply property which I have NO connection with) - however, this email address does NOT work - the `postmaster` returns it as "not found at So energy". Therefore I have emailed you on the normal email, but you have not replied. This has caused me a lot of Distress & Anxiety, not knowing if this is Identity theft or whatever. You could have just told me what had happened - AND it would have been nice for Laurence to have replied to my Trustpilot review as he PROMISED - NO, instead you made my issue a `Complaint` - which will rumble on for another 8weeks giving me more stress! Why do we have to communicate via Trustpilot?. All I want is to know if I was the one who is associated with the Direct Debit and whether you have made a credit search on me. It would be nice if you could tell me how this issue was caused. I have had to sign up to the Credit Agencies to get my report and may have to pay for online daily reports. Please let me know what I have asked for. Reminder:- An Erroneous Transfer is when you were switched without your consent - in my case I was made a billing/address account with NO consent.