KIA
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Beware of this horrible car company
My mum purchased a car from Kia Canterbury through finance in January but unexpectedly passed away in March. After informing them their first words were “does she have an estate”. No compassion whatsoever. They kept asking me if I wanted to take the car over and carry on making the payments. I constantly told them that I just wanted the car collected but they wouldn’t take no for an answer. In May I received a default letter saying I hadn’t made any payments so again called them and they still wanted me to have the car. After screaming down the phone they finally took the hint and arranged for the car to be collected .... in June! I then receive a letter from their Probate handlers asking for £1500 because the car had been sold but there was a shortfall. Kia, not once informed me of this. I made a complaint and they called to say they can offer £50 compensation.... insult! Beware because they charged my mum £500 to deliver the car, Canterbury is only about 15/20 mins drive and £260 road tax on the smallest car you can get from Kia! They prey on old people and take advantage. Sadly, my mum only had that car for two months and hadn’t even put 100 miles on the clock. Will be informing Watchdog of their disgusting service. I think even giving one star is too kind!