Marriott Vacation Club
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I think it is a scam
I think it is a scam. We were sold a package by the Gold Coast Surfers Paradise Marriot Vacation Club and was advised it would give us 80,000 (equivalent to $1200 I’ve been told by them) Bonvoy points which was supposed to have been credited to our Bonvoy account in Apr 2023 after the package was paid. We are now in Sep 2023 and they keep telling us the points have not yet been credited. When I enquire why it is taking so long, and what could they do to resolve the matter, all they can say is they have resubmitted an email and to wait for another month! So in a month’s time (it’d be 6mths by then) I’m expecting them to tell me they will have to send another request and to wait another month because I have been advised by the manager that there is no way for them to contact Bonvoy except by email only which they’ve been doing the same for the last 6mths. The highest level of management does not have any way to resolve issues with Bonvoy Marriot. I don’t see how buying timeshare in this scheme will offer any great customer service if they can’t resolve a simple issue like this in an efficient and timely manner. I have missed opportunities to use the 80,000 points just waiting for their emails to receive a response from Marriot the last 6 months.