Stores Musictoday
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Still waiting for item
I preordered the latest DMB LiveTrax back in October, and it was shipped to me here in Canada in early December and arrived in a decent amount of time, unfortunately, I did not receive what I ordered. I contacted MusicToday by phone and the customer service person was helpful and said they would re-ship my original order free of charge and I could also keep the wrong item and sell it if I wished. I was perfectly fine not receiving it for Christmas as I knew it would be busy and I didn't want to have to pay customs fees, nor pay to upgrade the shipping method since I'd paid for it once already. My new order was shipped on December 17th, and I'm still waiting. I will give it another couple of weeks just in case because I know they were shipping crazy amounts of orders over the holidays. I've never waited this long and I don't live that far away from the US border, so I'm hoping it will be soon. Fingers are crossed.