DC Law
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Too many cases equals very, very average service?
The set-up I had using DCLaw and MoveWithUs seems to be dis-functional and, sadly, I would find it hard to recommend either of them. The efficiencies (to them) of having a chain of people involved, and, I assume, too many cases leads to a lack of personal service, lower quality of that service and poor chains of communication - with delays and miscommunications to the various other agencies involved eg probate solicitor and estate agents - to the detriment of the customer. Not totally terrible service but very frustrating. The set-up also seems to be reflected in MWU's high staff turn-over, so not only do the people I deal with struggle to remember me and my case (as executor of my brother's will), but new faces regularly take over exacerbating the problems. In the 18 months or so it's taken to deal with my brother's 2 properties, I have dealt with at least 13 people at MoveWithUs. That said, I must commend Lisa S who has been probably the best I have dealt with. There has been better continuity with persons at DCLaw, so there should be less reason for the level of service received, but sadly not, with continual struggles to recall who I am and what you are selling for me and often days waiting for information. That said, I am grateful or just relieved that we got there in the end....