Wineandwhiskeydecanter
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Mineral mugs does not match description
I ordered 3 Mineral mugs and a Taylor Swift Stanley tumbler back in the beginning of December. The order total amount was $95.00. My order took about a month to finally arrive. After opening the package I noticed I received 4 plastic mugs instead of 3 and no Stanley tumbler. The mineral mugs looked nothing like the photos. It looked like it was painted by kindergartner’s art class. I sent 3 emails to customer service (asking for a refund and to send the product back) until I finally received a response and they asked me for pictures of my received order which I was happy to send. The response from customer service was that the description on the website matched the product sent. They offered me a 5% discount but would not let me return the products for a refund. I emailed them back telling them I was not going to accept the discount and wanted to return the items. They never emailed me back. I would not recommend ordering from this website. They are posting fake photos of their products and sending cheap versions that look nothing like what is on the website.