Travelocity
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Terrible Customer Service
I had a credit to apply to a future flight which I was trying to book. I waited on line for an on-line chat for over 2 hours for somebody to help me, but gave up. I did this twice. I called them, they said they would call me back within 2 hours. They called me back after a couple of hours and said "no one can help you at this time, please try again later". I called again and they did finally call me. I had a $100.00 credit to apply to a $350 first class flght (according to American Airlines). Travelociy told me I could fly standard fare for approx $80.00 but first class fare would be over $2,000.00. During this time I was constantly put on hold by a person who could barely speak English. I did not make the reservation through Travelocity but instead called the American Airlines Directly who applied my credit and booked me on first class for approx $260.00. I will never use travelocity again!