Airport Van Rental
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CANCELED A PREPAID BOOKING A WEEK BEFORE OUR TRIP
A WEEK before our trip to Austin, Texas, Airport Van Rental CANCELED OUR VAN that WE HAD PREPAID. When I called, I was told they'd call back and they never did. Later, I called back and was on hold for 40 minutes. The next day, I called back and was directed to someone who was not the manager. This person refused to transfer me to the manager, Tupou Fifita. They did not try to secure another van. They did not move a van from another location. They did not connect us with another rental agency. They did *absolutely nothing* to try to fix things. We have 9 people and all the airport cars have been sold out in Austin for 2 MONTHS. There's simply not other airport options. I have no idea how our trip will continue given how incompetent and unhelpful they are.