Andy Fidler

Feb 13, 2024

The item sent was not what was ordered. Return postage costs not refunded.

The Samsung phone case sent was not the colour ordered. After contacting them they agreed it was their error and agreed a refund. I asked for a postpaid refund facility but the didn’t respond to my email. I had to return the item at my own expense. After waiting 14 days for a refund I had to contact them again when they did refund the cost (£28 via Paypal) of the item but not the return postage cost, (£4.10), although as it was their error I believe they should do. I would be very wary of dealing with this company