TR
Travelocity
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Failure to Book Flight and Horrible Customer Service
My sisters and I booked round trip tickets to/from Hawai‘i. We received a message from Travelocity regarding a change in flights and confirmed the changes. When we arrived at the airport to return home, we were told we weren’t booked on the flight even though we had the confirmed itinerary from Travelocity. Then we were informed we weren’t booked on any return flight. We called Travelocity and spoke with a customer service rep and her Supervisor. They were both rude and unhelpful. We were delayed by 23 hours, costing us a day of work and additional travel expenses. They never even apologized for their screw up!