Excite Credit Union
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I’ve had the worst experience with this…
I’ve had the worst experience with this credit union and would never do business with them again. I used them for a car loan and knew I would be paying it off as quickly as possible due to incredibly high interest rates. When it came time to do so they made me jump through innumerable hoops and I kept meeting roadblocks through their entire process. Customer service is a revolving door of people who don’t really care that their “client” is experiencing issues through no fault of mine and I received rude and unprofessional treatment from more than one customer service reps. All told, it’s taken over 2+ hours of my time to meet their process for paying off the account. Please note that they don’t honor payoff amounts when the fault of the processing time is because of their systems. “It’s not our fault” said a customer service rep. rudely. Terrible customer service from people who don’t care and create problems instead of trying to help solve them. I truly think they may train their employees to make it as difficult as possible to pay off loans. I may complain directly to the CFPB because of the handling of my account.