Certainty Stores
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Where is my order?!?!
I'm a big online shopper and let me first say that I have NO idea what kind of business they are running. Is customer service one person or a department because no one EVER answers the phone let alone returns your phone call in the promised 48 hour return time.My money was deducted immediately but nothing yet. I've emailed, called several times, Facebooked the main page, personally messaged it and nothing. I placed my order on September 2 and have NOT even received a tracking number nor have I received my item. I ordered a Cleveland Cavaliers bedding set for my son's remodeled room and sadly, the pieces I ordered for his room from Hong Kong arrived faster than any correspondence I have received from this company. I see that there is a note that allows additional shipping time for engraved items and fan mats or victor mills products but I don't believe that any of my items are customized and need that extra time. I'm truly disappointed and want a response by the close of business today or I will mark this purchase as fraudulent and shop somewhere else that can do what they say they're going to do. Clearly Certainty stores don't plan to be in business that long with these practices. I hope to hear from someone soon or else you've lost my sale. Pony express is unacceptable when I shop online and spend that kind of money.