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Wish I could give zero stars and wished…
Wish I could give zero stars and wished I looked on here first as I really wouldn’t have ordered. Bought two pairs of shoes and sent both pairs back for a refund but only one pair has been refunded, contacted customer service and they basically told me there is nothing they can do as they have checked with the returns team and apparently they only received one pair back… which is not true! I even sent a cover letter inside the parcel explaining I wanted both pairs refunded so if they only received one pair surely they should have got in contact asking where the second pair was..?! I didn’t even have an email to say they had received my return and a partial refund was being made. I Asked to speak to a manager as I had provided the receipt I had from the shop I returned both pairs to, be told there was nothing further they can help with as the returns team have said they didn’t receive the second pair, there is no manager to speak to nor is there a complaint department. So I’m missing half my money and they are no longer willing to help or point me in a direction where someone can. DON’T buy from here the reviews say it all