Economy Energy
View company profile →
My advice to all of you having…
My advice to all of you having difficulties with this truly shambolic outfit, gleaned from my personal situationof being £540 in credit with them 1- they won’t respond to calls in to their call centre. This call centre is OUT SOURCED, they just pay a managed service which is why the people who answer have very limited ability to help you. You MUST ring once and get your request put on the system 2- don’t ring them back anymore, you’re just wasting your time, instead after 2 weeks raise a COMPLAINT to them via their email link requesting payment of balance 3- don’t chase up your complaint, again your just wasting your own time. Let them dig their own grave so instead after 28 days raise a formal complaint to the ENERGY OMBUDSMAN, they are very helpful, will raise an official review which economy energy have to comply with. In approx 6 weeks they will rule in your favour, order EE to return your money PLUS a compensation figure. Within 2 weeks you should get a cheque from EE. Other options are to CANCEL your direct debit whilst going through this process. If you are in enough credit with EE let them use that money instead of extra direct debit payments. If you do leave EE and I can’t see a single reason why anyone would stay with them as I’m pretty damn sure the process will need to be repeated in the future, please ENSURE YOU CANCEL YOUR DIRECT DEBITS AS EE WILL CONTINUE TO DRAW ON THEM. Incompetency or fraud? You decide? Unfortunately EE have 1 single department that is efficient,it’s the one that reviews the reviews on Trustpilot and gets the really bad ones removed within 24 hours, or leaves grammatically incorrect cut and paste replies from Kara or Jess to contact them to find a solution that never happens. EE, when you read this, if only you put as much importance on getting your customers experience improved!!! You wouldn’t need a dedicated review team !!!