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Energy Ombudsman
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Very biased towards the energy company…
Very biased towards the energy company (octopus energy) Refused to look at evidence. Pick and choose what they answered Based on reviews I am not first to state this. No point having this organisation. Update-19/11/2024. Scripted reply from Energy Ombudsman. If wanted to help you should have done 20 months ago. Pointless sending this when a review is submitted. Where were your staff when contacting on Portal (closed case and removed from Portal to hide mistakes) and emailing accessibility@energyombudsman org? Not even an acknowledgement! Look at own failures for refusing to evidence given to you! Staff could careless about elderly. vulnerable, disabled customers.