PureGym UK
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Fraudulent
I have been a PureGym member for almost two years, and while the gym facilities themselves are acceptable, my overall experience has been disappointing due to serious membership and payment issues. Previously, I had a bad experience where my membership showed as “cancelled” on the PureGym app even though I did not cancel it and money was still taken from my bank account. At the time, I assumed it was an isolated issue. Recently, the same problem has happened again — this time affecting three memberships: mine and my two sons’ memberships. Payments were taken from our bank account in January 2026, yet all three memberships show as cancelled on the app. As a result, we cannot access the gym unless we rejoin and pay the joining fee again, despite already paying. This situation is extremely frustrating and unfair. Customers should not be charged while being denied access to the service they are paying for. What makes this worse is the lack of customer support. There is no phone number and no clear way to contact PureGym directly. Emails do not receive responses and it’s wont deliver the emails and the only option seems to be visiting the gym in person — which is not always possible for working people. I find it concerning that a large UK company can operate without providing proper contact details or effective customer support, especially when dealing with direct debit payments. Additionally, membership fees continue to increase, while there are many other gyms available at cheaper rates with better service. Based on my repeated experience, I would not recommend PureGym. The billing system, app reliability, and customer service need serious improvement