delivery.com
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poor communication with restaurants
I wasn't going to use this site again, but now that I'm earning reward points, maybe I will. The first time I tried to use delivery.com, I ordered food and then got a call at least half an hour later saying that the restaurant had apparently closed early and no one had been able to reach them. GrubHub keeps in constant communication with its restaurants, but it seems like you have a very inefficient process of communication and the restaurants don't tell you everything. This was reinforced when I tried to use your website for the second time. I placed my order and got no estimated arrival time, so I had to call the store. They told me it would be over an hour, and I didn't have the time, so I had to cancel it. I think estimated arrival time is pretty important when you are in the delivery business, and you guys should be including it.