NOX Hotels
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I am absolutely appalled by my…
I am absolutely appalled by my experience at NOX Olympia. As a disabled guest, I was treated with an alarming lack of care, support, and basic decency. I was promised early check-in in writing, yet upon arrival, exhausted from travel,I was denied entry and made to walk with my luggage to a different branch (Kensington), despite clearly stating that I have a disability. The staff were dismissive, unhelpful, and completely lacking in empathy. I was then told I may have to walk back to Olympia to check in, which is both physically unreasonable and deeply discriminatory. To make matters worse, when I raised these issues, I was falsely accused of falsifying an official document (which I have in its original form) and threatened with police involvement. This was an outrageous and defamatory accusation with absolutely no basis in fact. I have retained proof of all communications and recordings of staff interactions that confirm my account. The employee I dealt with, Kathrine, was particularly rude, patronising, and unprofessional. Rather than offering assistance, she escalated the situation with arrogance and zero regard for my condition or basic customer care. This experience has not only ruined the start of my trip but has left me feeling bullied and discriminated against for my disability. NOX Hotels have demonstrated a complete failure in accessibility, professionalism, and ethical conduct. If you are a vulnerable guest or expect even a minimum standard of respect, I strongly urge you to avoid this hotel. I am pursuing this matter through formal complaints with the appropriate regulatory bodies and will not rest until it is fully addressed.