LifeStance Health
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Surprise billing
Surprise billing! I went to Lifestance for six months, thought my co-pays were correct, reps in office had my insurance information and told me if I owe anything they would bill me because they did not want to overcharge me. No bill in mail! End of year, I got a Surprise bill in the office with nothing but unexplained bills. I saw my therapist 10 min. just to discuss my bills but he didn't want to talk about it and also told me to call billing. There is no billing department, doesn't exist. My insurance company could not reach the billing department either. Found out my copays went toward backpays after looking at the statements correctly. Where the payments went, no idea. I changed my bank card number and disputed the payment that went toward backpay and got it back. Left an email to the company but they did not respond. Then I realized I had a portal which I don't use. I never pay bills online nor do I look at bills in a portal. No one told me this! I expected bills would normally come through the mail like reps told me. After two months now I owe 266.00 how they come up with this is beyond me due to bad billing. I have a recent statement of April that doesn't show the month of July, ect. Look up on the website. Lifestance has an F. This site has complaints on billing. Lifestance is also on fb, and it also has complaints. I have my own F.B. group called Lifestance Complaints! Join if interested! I have several ppl and need 50 or more to get a class action started. This company already has lawsuits as well in the past. Update: I finally found the correct billing number which is not the same as they show on their website. A guy from the billing department, admitted that there are many flaws on their computer systems that are incorrect and ppl get bills years later. Heads up on this one! He cannot take my payment off bc that's another part of a 3rd party company that deals with that part. I don't expect changes in my bill to change. Keep your records, your bills, statements and join my group on F.B.