Direct Freight Express
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UNRELIABLE, RUDE, UNPROFESSIONAL
If I could give 0 stars I would. DO NOT USE THIS COMPANY. UNRELIABLE, RUDE, UNPROFESSIONAL. The company advertises that you can trust them to get freight "to the right place at the right time". They also advertise live updates and that it is easy to track items. I did not experience either of these. Items were suppose to be delivered yesterday and advertised so in the tracking information. A phone call yesterday said the item was expected to arrive today. I checked the website again this morning and the items have not even left Sydney. I called the company and they could not even notify me where the items were. They are the freight company. They should know. They said that they would "launch and investigation" and that it "would take up to 48hours". I asked them to give me a time a day. They said by close of business Tuesday. Now I am no mathematician but if today is Friday and it is 1030am that is a lot more than 48hours. Extremely dismissive. They could not care less and got angry and said that they had apologised multiple times and asked "what else I wanted them to do". Um, Fix the problem!