Carol

Jul 2, 2025

I had a postal savings account with Charter Savings Bank

I had a postal savings account with Charter and wanted to transfer in to an online savings account. I contacted Customer Services and spoke to an Officer called Dan for advice about doing this. The help and support which I received was of the highest standard and very impressive. I was guided through the whole process by Dan as I wasn’t that confident about setting the account up. I was conscious of taking up his time, but was reassured that it was fine, he was there to help. It all went smoothly and I not only had an excellent savings account set up, but also felt that the service I had received was outstanding for supportive, friendly and knowledgeable service.