Adam Hayes Estate Agents
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Lacks transparency in relation to fees and are not customer focused
My company rented a property via Adam Hayes and made the mistake of instructing them to sell our property. I have twenty years experience in renting and selling investment properties and felt compelled to post a review due to my negative experience with Adam Hayes to warn those considering instructing Adam Hayes to look elsewhere. The onboarding process lacks transparency, neither myself or my associate were spoken to during the onboarding process. This led to an error on our side whereby we did not explicitly understand the fee level on the contract, which is double the typical fee we pay for the same service from other agents in the area. For example, we have used Chancellors and Haart in the area to sell other properties for half the fee charged by Adam Hayes. In my opinion Yasser Elkaffass represents everything that is wrong with a Director of an independent Agency. Sadly, a lack of accountability means the Agency is not customer focused and instead choose to be litigious and abrasive in how they handle customer feedback. I was not made aware of any customer complaints procedure and instead received a series of threatening emails with additional fees if I did not pay the unreasonably high fee. Email exurbs are below. "We also pursue all our legal costs which will amount to £300 + VAT for every hour our solicitor spends on the case and any court fees incurred. Our company policy is to send 3 reminder letters for unpaid fees. These will be sent at an administrative cost of £75 + VAT per letter. " Yassar then threatened me in writing with a libel case for slander if I made this experience public. The fee issue was not the only problem unfortunately. Our buyer reduced the price by a substantial amount at the very end of the transaction. Despite the property being refurbed in the last five years, and the lease being substantially extended by 999 years I felt this price reduction was not handled robustly and we felt pressurised to accept it. Instead I believe Adam Hayes should have been stronger with the buyer or indeed been more inclined to find a better option. In the N12 8 postcode I suggest you consider one of the several other more appropriate established agents in the area: Including the two already mentioned, our software confirms Martyn Gerard, Barnard Marcus, Jeremy Leaf and KFH all perform well.