John Shepherd Estate Agents
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Unreliable, unprofessional (Cheryl Quinney)
Unreliable, no communication. I am the landlord and while they 'managed' my property the tenant managed to get 2 debt collections for my flat. John Shepherd did not tell me this. Cheryl Quinney in the Bham office is probably the least capable of all them. Completely useless and unprofessional. They are not willing to solve the issues and refund me from the tenant's deposit, or communicate to find a solution. I was told that I should pay for the cleaning fee and they refund. They have not refunded me. The tenant still owes late payment fees from unpaid electricity, they also don't refund me that either OR communicate to find a solution. (Tenant played a very nasty game to move his electricity debt onto my name, that they don't want to refund.) They do not respond to my emails to solve the problem. I provided proof, statements to the agent, but they don't communicate to discuss what to do and hold onto all of my money. I also had different communication about advertising my flat. The agent told me I cannot advertise while the prev tenant is there then they said that is not true. They caused me a lot of problem and lost money, never ever again do business with them. *update 3 months later: I have managed to talk to the agency who seemed interested to resolve it that day, however it has been another month without any update/reply or solution, so still at the same point as 5months ago. I was also asked to remove the negative reviews. *update 4. Nov. 2024: Received a statement saying that instead of they pay me back the cleaning fee I paid, I need to pay them. Basically instead of they refund me the cleaning fee I have paid, they want me to pay them back. I called them around 7 times, emailed Kai-Ewan 8 times, and still after 3 weeks, no reply. :)