Auto Prep Repairs Ltd
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I am going to be honest it wasn’t the…
I am going to be honest it wasn’t the best experience in 90% of it, however, the work they did on the repair was excellent and they even gave me a new registration plate. The negatives were they don’t order the part until you leave your car with them, so my car was just sat there for ages waiting for the part, then the part was damaged. I was told 7-10days and it took 4 weeks. They didn’t bother to contact me at all, first time I contacted them the bumper was damaged and they ordered another one- the guy on the phone basically said ‘what was I worried about as it was on my insurance.’ When I called again I was told a different thing. Towards the end they must have thought I was a complete cow but I was totally fed up by it. Then they told me it was ready to pick up, but I had to wait 30 minutes for a wash and polish. I was angry at this point and just wanted to leave. Once I got home, I looked at the work they had done which was really, really good. But if you asked me would I go back, then the answer would be no. If the communication had been better, the experience would have been better.