Time Warner Cable
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Shameful and woeful service & responsiveness
I've been a customer of Time Warner Cable since it was Manhattan Cable (in NY) and after it became Spectrum recently. Overall the cable TV has been excellent (after a period of extensive re-wiring outside my apartment building in the early 10's). Internet, mostly excellent but prone towards 3-4 outages (usually over holidays!) of a few hours to a day, each year. Most of my years with TWC were involuntary: no alternatives. Now there are a few, but none great, so I've stayed. BUT... this is now my FIFTH DAY without the TV station I most watch (PBS, locally Channel 13/WNET), AND a black screen also on the flagship CBS station, Channel 2/WCBS. I called immediately when the screen went black - no acknowledgement of a problem but they'll get back to me in a day. (Yes, with a telephone survey). Two days later I call again, still no TV on my most-watched channels (90% of what I watch). This time "engineers are working on it" and "we are aware of an issue". Well, I'm pretty sure I'm not the only TV watcher in Manhattan, and pretty sure they said they'd fix it. I got another survey call in the evening (phone) but no cable TV. Another two days on, five days now, I called again. The TV had come on for about an hour two days ago, then off again, as it still is. "Engineers are working" (for 5 days, having found the problem once, it seems?) This is the best Spectrum's New York engineering team can do? To add salt to the wound, and leading me to become determined to find an alternative to Spectrum ASAP, there is nothing online with the Spectrum web page, indicating any problems (whereas if you read consumer pages you'll see there are tons, beyond mine), and nothing on the phone line beyond "there are no problems in your area". Yes there is a problem: it's called the service and customer responsiveness of TWC/Spectrum. It must be said: this is just inexcusable for a big tech/media company in New York, in 2018. Shameful.