Regent Seven Seas Cruises
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Regent Seven Seas Cruise
Regent Seven Seas Cruise: A Disappointing Experience in Customer Care I want to share my deeply disappointing experience with Regent Seven Seas Cruises in the hopes that they will reconsider how they treat loyal guests facing unforeseen medical emergencies. As a senior woman, I was thrilled to book my first two-week cruise with Regent, traveling to Argentina and Brazil on March 3rd with friends. Unfortunately, in December, I suffered a serious and unexpected injury—I fell and broke my neck. My doctor advised me to cancel the trip, and I had not purchased travel insurance. Regent’s policy allowed me only a 50% credit, despite the extreme circumstances. The good news? I recovered faster than expected! By early February, my doctor cleared me for travel, and I was eager to rejoin my friends. But when my travel representative contacted Regent, I was shocked to learn that rebooking the same trip would cost an additional $39,000—an outrageous and completely unreasonable charge. To make matters worse, Regent was unwilling to accommodate me on this voyage, even though I was fully cleared to travel. Regent Seven Seas promotes itself as a premier luxury cruise line, yet when faced with a situation that required flexibility and compassion, they refused to make any exception. I am calling on Regent to reconsider its rigid policies and provide full credit for situations involving unavoidable medical emergencies. My friends will be setting sail next week while I watch from the dock—an incredibly disheartening experience that could have been avoided with a fair and reasonable resolution. I hope Regent rethinks how it values its guests and takes action to ensure others don’t endure the same treatment. Has anyone else experienced something similar with Regent or another cruise line? I’d love to hear your thoughts. #RegentSevenSeas #CruiseTravel #CustomerService #LuxuryCruise #DisappointedTraveler